refund policy:
at vanence, we are committed to providing high-quality products and a transparent shopping experience.
right of withdrawal
customers located in the european union have the right to withdraw from their purchase within 14 days of receiving their order.
to exercise the right of withdrawal, please contact us at vanence.vnc@gmail.com within 14 days of receiving your order.
returned items must be:
• unworn and unused
• unwashed
• in their original condition
• returned with all original tags and packaging
customized and made-to-order products:
certain products may be manufactured or modified according to the customer's specifications, including custom measurements, alterations, or other personalized features.
products made to the customer's specifications or clearly personalized may not be eligible for withdrawal, return, or refund, in accordance with applicable consumer protection laws.
where this exception applies, it will be clearly indicated on the relevant product page before purchase.
return shipping costs:
customers are responsible for the cost of returning eligible items.
once a returned item has been received and inspected, we will notify you regarding the approval of your refund.
approved refunds will be issued to the original payment method within a reasonable period of time.
damaged or incorrect items
if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photographs of the issue. we will review the case and arrange an appropriate solution.
contact:
for any questions regarding returns or refunds, contact:
vanence.vnc@gmail.com
cookie policy:
cookies are small text files stored on your device when you visit our website. they help improve website functionality, analyze traffic, remember preferences, and provide a better user experience.
vanence uses cookies for the following purposes:
• essential website functionality
• shopping cart and checkout operations
• website performance and analytics
• security and fraud prevention
• remembering user preferences
third-party cookies
some cookies may be placed by third-party services used on our website, such as payment providers, analytics services, and marketing platforms.
privacy policy:
vanence respects your privacy and is committed to protecting your personal data.
we collect only the data that are necessary for operating our business, and we share them only with trusted partners.
we do not sell data to third parties.
we may update this privacy policy from time to time. changes become effective when posted on this page.
contact
vanence.vnc@gmail.com